They're trying to claw that back. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Not surprisingly, this new policy has been heavily criticized. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Read more about our event cancelation policy. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Powered and implemented by Interactive Data Managed Solutions. 2021 The Associated Press. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. By attending the event, you assume all risk of exposure to COVID-19. How are others in the industry handling this? Through it all, Marketplace is here for you. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Refunds will be equal to the original purchase price. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. If they are successful, the defendant pays the legal fees. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. EIN: 41-0953924. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. 3. If the event is canceled and not rescheduled, you will get a refund. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Daphne, AL 36527 StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Prefer a cash refund instead? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Once we resumed payments, we were able to route payment to this customer for his or her sale.. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. NO MORE REFUNDS. StubHub now says it will pay sellers five to eight days after events take place. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Jackson, MS 39216 That may be the best way to protect you, the fan, from StubHub. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . As if the cancellation of sporting events and concerts wasnt enough. Have already received refund from credit card. Set your price or use our recommended price and tap List tickets. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. It doesn't look like the case has officially seen the courts yet. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. The answer is yes, StubHub is legal. Simply go to your. c/o National Registered Agents, Inc. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. And new figures show more than half of ticket holders still haven't gotten their money back. For most sold out events, Stubhub is a great and easy way to get tickets. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Postponed events may not be eligible for refunds. StubHub will offer refunds for canceled events but not postponed events. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. So Farley filed a credit card dispute against them, and won back his $600. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Farley said refunds should be a piece of cake. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. He also eventually received his payment on the night of April 3. Copyright 2023 CBS Interactive Inc. All rights reserved. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. For big sporting events, when is a sellout a sellout? We will process the refund to your original payment method within 5 days. 2023 Fortune Media IP Limited. Your email address will not be published. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The reason I bought tickets on StubHub was the guarantee. Paul Sawers / VentureBeat . Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Amid the coronavirus pandemic, StubHub changed its refund policy. StubHub normally sells almost $5 billion in tickets a year. Overall, the website has very good customer service & refund policy. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub is based in San Francisco. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. They were really good. Were committed to guiding you towards the resources you need to answer questions about your event. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. 2023 CBS Broadcasting Inc. All Rights Reserved.
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